Featured Work

I have experience with all parts of the design process and have worked for startups, scaleups, and consulting firms.

YourRentals2025

Redesigning Host-Guest Messaging for Faster Responses

Improving the messaging flow in a short-term rental platform helped hosts respond faster and miss fewer guest inquiries.

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YourRentals2025

Launching a Cleaning Task Manager to Reduce Admin Work

A new task management capability reduced coordination overhead for short-term rental property managers and improved visibility into guest readiness.

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Deloitte Digital2023-2024

Transforming Retail Customer Support with Gen AI

A shift from decision-tree automation to a Gen AI assistant improved guidance quality and built trust during internal support interactions.

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Deloitte Digital2023

Semi-automating Early Loan Repayment Guidance

A chatbot handled the first step of early loan repayment by collecting details and guiding documentation, reducing back-and-forth work for customer support.

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