Launching a Cleaning Task Manager to Reduce Admin Work
Background
A new task management capability reduced coordination overhead for short-term rental property managers and improved visibility into guest readiness.
In 2025, Your.Rentals launched one of its largest features: a cleaning task manager that helps property managers coordinate cleaners and ensure properties are guest-ready. Johanna owned two areas: a mobile experience for an existing flow and end-to-end design of "manual tasks" for irregular, booking-specific work.
Research
Early assumptions centered on repair-style tasks (e.g., broken window, electrical issues). Interviews showed those are typically handled outside the platform. The high-value need was guest-related add-ons tied to a booking (e.g., baby crib, gift basket, extra towels, deep clean) that still require coordination and tracking.
Solution
The task manager focused on recurring tasks that happen for every booking (e.g., standard cleaning).
Manual tasks supported one-off requests tied to a specific booking (e.g., add-ons and special services).
Timing logic leaned on rigid "deadline" thinking that did not match how managers schedule work.
Timing centered on when someone can access the property and ensuring completion before the next guest arrives.
Managing tasks on mobile was limited and less aligned with day-to-day operational work.
A dedicated mobile experience supported quick creation, assignment, and tracking of tasks on the go.
Results
• Managers could coordinate ad-hoc work with fewer manual follow-ups • Clearer view of guest readiness across properties
• Assumption-checking early in discovery prevented building for the wrong task type • Designing around flexible timing matched operational reality better than deadline-first patterns
Head of Product
@Your.Rentals
“The team had the absolute pleasure of having Johanna join to cover for a parental leave. She immediately made herself comfortable with the team tasks and started to contribute to the product. Her great design skills in combination of being practical and humble made the implementations fast and simple. Thanks to Johanna's pro-active communication and engagement in UX/UI she made sure no questions remained unanswered. Being such a down to earth professional made Johanna fit in with the team culture from the start. Any company who gets the opportunity to work with Johanna should consider themselves lucky.”
Launching a Cleaning Task Manager to Reduce Admin Work
Background
A new task management capability reduced coordination overhead for short-term rental property managers and improved visibility into guest readiness.
In 2025, Your.Rentals launched one of its largest features: a cleaning task manager that helps property managers coordinate cleaners and ensure properties are guest-ready. Johanna owned two areas: a mobile experience for an existing flow and end-to-end design of "manual tasks" for irregular, booking-specific work.
Research
Assumption mapping, detail structure, UX work and further research in interviews
Early assumptions centered on repair-style tasks (e.g., broken window, electrical issues). Interviews showed those are typically handled outside the platform. The high-value need was guest-related add-ons tied to a booking (e.g., baby crib, gift basket, extra towels, deep clean) that still require coordination and tracking.
Solution
The task manager focused on recurring tasks that happen for every booking (e.g., standard cleaning).
Manual tasks supported one-off requests tied to a specific booking (e.g., add-ons and special services).
Based on insights, we added the flexible timing feature and more control over how to assign tasks
Timing logic leaned on rigid "deadline" thinking that did not match how managers schedule work.
Timing centered on when someone can access the property and ensuring completion before the next guest arrives.
Managing tasks on mobile was limited and less aligned with day-to-day operational work.
A dedicated mobile experience supported quick creation, assignment, and tracking of tasks on the go.
Results
• Managers could coordinate ad-hoc work with fewer manual follow-ups • Clearer view of guest readiness across properties
• Assumption-checking early in discovery prevented building for the wrong task type • Designing around flexible timing matched operational reality better than deadline-first patterns
Head of Product
@Your.Rentals
“The team had the absolute pleasure of having Johanna join to cover for a parental leave. She immediately made herself comfortable with the team tasks and started to contribute to the product. Her great design skills in combination of being practical and humble made the implementations fast and simple. Thanks to Johanna's pro-active communication and engagement in UX/UI she made sure no questions remained unanswered. Being such a down to earth professional made Johanna fit in with the team culture from the start. Any company who gets the opportunity to work with Johanna should consider themselves lucky.”